Privacy Policy

HMN24 Privacy Notice

INTRODUCTION

HMN24 respects your privacy and is committed to protecting your personal data. This privacy notice informs you how we look after your personal data when you visit our website (regardless of where you visit it from) and tells you about your privacy rights and how the law protects you.


PURPOSE OF THIS PRIVACY NOTICE

This privacy notice aims to give you information on how HMN24 collects and processes your personal data through your use of this website, including any data you may provide when you sign up for our newsletters, downloads, purchase HMN24 products, take part in competitions, or opt into our SMS communications.

It is important that you read this privacy notice together with any other privacy notice we may provide.


CONTACT DETAILS

Legal Entity: HMN24 Ltd
Email: info@hmn24.com
Postal Address: HMN24, St Pauls House, Park Square West, Leeds, LS1 2ND


CHANGES TO THE PRIVACY NOTICE

This version was updated on 29th May 2025.

Please keep us informed if your personal data changes during your relationship with us.


THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. We do not control these websites and are not responsible for their privacy statements. We encourage you to read the privacy notice of every site you visit.


THE DATA WE COLLECT ABOUT YOU

We may collect, use, store and transfer the following types of personal data:

  • Identity Data: first name, last name, username, title, date of birth, gender.
  • Contact Data: billing/delivery address, email, phone number.
  • Financial Data: bank account and payment card details.
  • Transaction Data: purchase and payment history.
  • Technical Data: IP address, browser type, time zone, device info.
  • Profile Data: logins, preferences, feedback, survey responses.
  • Usage Data: interactions with our website and services.
  • Marketing and Communications Data: preferences for receiving marketing communications.

We may also use Aggregated Data for analytical purposes. We do not collect Special Categories of Personal Data unless you explicitly provide it, and it will only be processed with your consent.

 

IF YOU FAIL TO PROVIDE PERSONAL DATA

If you fail to provide personal data necessary for contractual or legal obligations, we may not be able to provide our services to you.

 

HOW YOUR PERSONAL DATA IS COLLECTED

We use various methods:

  • Direct interactions
  • Automated technologies (e.g., cookies)
  • Third parties/public sources, including Google Analytics, Klaviyo, Go AffPro, and payment/delivery partners.

HOW WE USE YOUR PERSONAL DATA

We use your data only when lawful to do so, primarily under:

  • Performance of Contract
  • Legitimate Interest
  • Legal or Regulatory Obligation
  • Consent (e.g., for marketing via email/SMS)

You can withdraw consent at any time.


MARKETING & PROMOTIONS

You may receive promotional offers if you've interacted with HMN24 and not opted out.


SMS COMMUNICATIONS

If you opt into our SMS service:

  • We may send transactional, promotional, or cart reminder messages.
  • Message frequency varies. Standard network rates apply.
  • You can opt out at any time by replying “STOP” or contacting info@hmn24.com.
  • Your number will not be shared or sold for unrelated marketing.
  • We use third-party providers such as Klaviyo to deliver SMS.
  • SMS consent and communication records are retained in accordance with our data retention policy and applicable laws.


COOKIES

For more on how we use cookies, refer to our [Cookie Policy].


DISCLOSURES OF YOUR PERSONAL DATA

We may share your data with:

  • Specified third parties (analytics, delivery, etc.)
  • Legal/regulatory authorities as required.
  • Potential buyers or investors in the case of a business transfer.
  • Service providers operating under our instructions.


THIRD PARTY PAYMENT PROCESSORS

We use:


SECURITY

We apply strict access controls, encryption, and security protocols to protect your data. If a data breach occurs, we will notify regulators and affected individuals as required.


DATA RETENTION

We retain data only as long as needed to fulfil contractual and legal obligations. In some cases, anonymised data may be kept for analytical purposes.


YOUR LEGAL RIGHTS

You have the right to:

  • Access your personal data
  • Request correction or erasure
  • Object to or restrict processing
  • Withdraw consent
  • Request data transfer

To exercise these rights, please contact us at info@hmn24.com.

NO FEE USUALLY REQUIRED

Access requests are generally free. We may charge for repetitive or excessive requests.

VERIFICATION AND RESPONSE TIME

We may request proof of identity before fulfilling your request. We aim to respond within one month.

HMN24 Ltd – Last updated 29th May 2025